Glossary

Acceptance criteria. The checks that show a deliverable is done. Listed in the work order’s scope.

Accept and Sign. The button on a share page where you type your name and draw a signature in the browser.

Amount Due. What is left to pay on an invoice after payments received.

Audit log. A record of who opened and signed a document, when, and from which device. Produced by electronic signature.

Business hours. Monday to Friday, 09:00 to 18:00 Beirut time, except Leeway’s public holidays.

Client approver. The person at your company who signs the work order.

Contract reference. The name of the contract a work order falls under, printed as “Contract”.

Credit note. A document that cancels all or part of an invoice.

DocuSeal. The open-source signing software behind sign.leeway-im.com.

Final invoice. The last invoice of a work order. It deducts every earlier invoice.

Focal point. The contact person on each side for a work order. Invoices go to your focal point.

Incident. A ticket where the system is down or your business is blocked.

Item Notes. The description of each item on a quotation, numbered to the table rows.

Milestone. A step of the payment schedule, such as “50% on signature”. Each milestone is invoiced once.

Odoo Community. The open-source edition of Odoo on which the Leeway ERP is built.

Pay-as-you-go (PAYG). Support without prepaid hours. Approved work is invoiced periodically.

Payment schedule. The list of milestones of a work order. The percentages total 100%.

Payment receipt. A document confirming a payment: date, method and amount received.

Pro-forma invoice. A quotation laid out as an invoice, for advance payment or approval. It is not a tax invoice.

Quotation. Leeway’s priced offer, numbered S00xxx.

Scope of Work. The part of a work order that sets out deliverables, exclusions, acceptance criteria, inputs and timeline.

Share link. A private link to one document on billing.leeway-im.com. Anyone with the link can open it.

Support package. Prepaid support hours for one system, valid 12 months, with a tier: Bronze, Silver, Gold or Custom.

Ticket. One support request in the support portal.

Wire transfer. Payment by bank transfer. Quote the invoice number as the reference.

Work order. The signed version of a quotation with scope and approval, numbered WO-001, WO-002 and so on per client.

Odoo counterpart: Odoo has no glossary page. Its terms are explained in the Odoo 19 user documentation.